{"id":60809,"date":"2019-11-12T16:03:47","date_gmt":"2019-11-12T08:03:47","guid":{"rendered":"https:\/\/builditfull.com\/site\/?page_id=60809"},"modified":"2026-04-09T14:37:19","modified_gmt":"2026-04-09T06:37:19","slug":"faq-refund","status":"publish","type":"page","link":"https:\/\/builditfull.com\/site\/faq-refund\/","title":{"rendered":"FAQ Refund"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n

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FAQ Refund<\/h3>\n

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[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_font_size=”16px” global_module=”50448″ global_colors_info=”{}”]<\/p>\n

3D Printing<\/a><\/p>\n

3D Printer Member<\/a><\/p>\n

Filament<\/a><\/p>\n

Payment<\/a><\/p>\n

Shipping<\/a><\/p>\n

Colour of material<\/a><\/p>\n

Points and Rewards<\/a><\/p>\n

Refund<\/a><\/p>\n

Warranty – Creality<\/a><\/p>\n

Warranty – Elegoo<\/a><\/p>\n

Warranty – Artillery<\/a><\/p>\n

Warranty – Sovol<\/a><\/p>\n

Warranty – Other<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Q: Can I get a refund for 3D Printing Services?” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

A:<\/strong> 3D printing is made to order item, it’s not return and refundable. However we do refund in some special cases:<\/p>\n

1) When the customer placed order but the part(s) is unprintable, and the customer not able to edit or amend the part(s).<\/p>\n

2) Part(s) checked with software shown printable, but when going to the printing process it just can’t be printed (it’s rare but sometime it happens).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: What is the procedure and how long does the refund process take?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A:<\/strong> We will refund to the customer with the same payment method of the particular order is made.<\/p>\n

For payment made by PayNow or Direct bank transfer (FAST), we will need the following detail to process the payment:<\/p>\n

Bank:<\/p>\n

Name of the bank account:<\/p>\n

Bank account number:<\/p>\n

or<\/p>\n

Name and phone number used to made the order:<\/p>\n

Please note that there will be $0.5 charged by the bank. It may take few days for the process and transaction. We will do it as soon as we can.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Is there any charges on the refund?” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

A:<\/strong> Immediate direct bank transfer or PayNow transfer from our bank account will be charged $0.5 by the bank (subjected to changes by the bank). Payment gateway charges will not be refunded.<\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=”Filament Change of Mind Return Policy” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

We want you to be happy with your purchase. If you change your mind about a color or material, we are happy to accept returns or exchanges, though we strongly encourage an exchange<\/b> for another product instead of a refund so you can keep printing without delay!<\/p>\n

Please review our policy details below:<\/p>\n