{"id":69734,"date":"2020-09-04T18:59:27","date_gmt":"2020-09-04T10:59:27","guid":{"rendered":"https:\/\/builditfull.com\/site\/?page_id=69734"},"modified":"2026-03-13T11:50:07","modified_gmt":"2026-03-13T03:50:07","slug":"faq-filament","status":"publish","type":"page","link":"https:\/\/builditfull.com\/site\/faq-filament\/","title":{"rendered":"FAQ Filament"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” text_font_size=”16px” global_module=”50448″ global_colors_info=”{}”]<\/p>\n

3D Printing<\/a><\/p>\n

3D Printer Member<\/a><\/p>\n

Filament<\/a><\/p>\n

Payment<\/a><\/p>\n

Shipping<\/a><\/p>\n

Colour of material<\/a><\/p>\n

Points and Rewards<\/a><\/p>\n

Refund<\/a><\/p>\n

Warranty – Creality<\/a><\/p>\n

Warranty – Elegoo<\/a><\/p>\n

Warranty – Artillery<\/a><\/p>\n

Warranty – Sovol<\/a><\/p>\n

Warranty – Other<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Here’s our print setting and hardware for a guide, you can tweak it according to your 3D printer.<\/p>\n

PLA<\/strong><\/p>\n

Nozzle:<\/strong> 210\u00b0c for the first layer, 200\u00b0c thoughout the rest<\/p>\n

Heated bed:<\/strong> 60\u00b0c (we are using borosilicate glass bed and printing sheet)<\/p>\n

Printing speed:<\/strong> 50mm\/s generally, around 25mm\/s outer wall<\/p>\n

Cooling fan:<\/strong> 1st layer 0%, 2nd layer 50%, 3rd layer 80% (we upgraded our cooling fan to a radial fan)<\/p>\n

 <\/p>\n

PETG<\/strong><\/p>\n

Nozzle:<\/strong> 230\u00b0c for the first layer, 220\u00b0c thorugh out<\/p>\n

Heated bed:<\/strong> 80\u00b0c\u00a0 1st layer, 70\u00b0c thoughout the rest (we are using borosilicate glass bed and printing sheet)<\/p>\n

Printing speed:<\/strong> 30mm\/s<\/p>\n

Cooling fan:<\/strong> 1st layer 0%, 2nd layer 50%, 3rd layer 80% (we upgraded our cooling fan to a radial fan)<\/p>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Q: How’s your filament quality?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

A:<\/strong> We only get PLA directly from manufacturer who using good PLA pallets and produce good quality of filament.<\/p>\n

We will test the filament from the manufacturer, to make sure the quality is good before importing product from them.<\/p>\n

We also using the same filament on our 3D printing services, customers like it.<\/p>\n

Reviews are very good from customer who purcahsed our filaments.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: How to keep the filament?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

A:<\/strong> When you are not using the filament, we suggest you to keep it inside a good ziplock bag, what we using in our office are bought from Daiso. We also have a dehumidifier to control the humidity in our office at 50% plus.<\/p>\n

Filament will absorb moisture from the air, especially the whether here are very humid, the humidity in a room with window open could be 70% or above, it’s not very good to expose the filament in such high humidity enviroment. A moistured filament could affect the print result.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Q: Can I exchange the colour?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

A:<\/strong> We can only accept color exchanges for orders that meet the following conditions:<\/p>\n

    \n
  1. \n

    The order was placed within the last 2 weeks (please provide your order number)<\/p>\n<\/li>\n

  2. \n

    The product is in an unopened, sealed vacuum bag<\/p>\n<\/li>\n

  3. \n

    The packaging box is not seriously damaged, official seal (if any) isn’t broken \/ damaged)<\/p>\n<\/li>\n

  4. \n

    The filament was purchased from our website, Shopee store, Lazada store, or TikTok store<\/p>\n<\/li>\n<\/ol>\n

     <\/p>\n

    Exchange Rules:<\/strong><\/p>\n

      \n
    1. \n

      You may exchange for an item of the same price or lower. If you choose an item of lower value, no refund of the price difference will be provided.<\/p>\n<\/li>\n

    2. \n

      If you wish to exchange for an item of higher value, you will need to pay the price difference.<\/p>\n<\/li>\n<\/ol>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: The filament can’t print well, how do I get exchange or refund?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

      A: For a newly open filament, if you think the quality is bad plesae contact us and send us some photo of the issue. Let us know your print setting.<\/p>\n

      Printing Speed:<\/p>\n

      Nozzle temperature:<\/p>\n

      Bed temperature:<\/p>\n

      Most of the time, bad print could be due to incorrect print setting, or 3D Printer hardware issue. We will try to asssit you from there.<\/p>\n

      If you insist it’s the filamnet issue, you can send back the filament to our office personally or by courier (shipping fee to be paid by customer). We will do a test print with the filament.<\/p>\n

      1) If same issue happen to our test print, and shows that the filament is having bad quality, we will send a new spool of filament to the customer, shipping fee on us.<\/p>\n

      2) If the filament printed good with out printer, customer will have to collect it from our office.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”Q: I print with the same setting on previous PLA, why yours not printed properly?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

      A:<\/strong> Different manufacturer using different PLA pallets and percentage, therefore printing temperature will be different. Please follow our suggested printing temperature and printing speed, you should able to have good print result.<\/p>\n

      [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      3D Printing 3D Printer Member Filament Payment Shipping Colour of material Points and Rewards Refund Warranty – Creality Warranty – Elegoo Warranty – Artillery Warranty – Sovol Warranty – Other Here’s our print setting and hardware for a guide, you can tweak it according to your 3D printer. PLA Nozzle: 210\u00b0c for the first layer, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-69734","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/pages\/69734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/comments?post=69734"}],"version-history":[{"count":3,"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/pages\/69734\/revisions"}],"predecessor-version":[{"id":84671,"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/pages\/69734\/revisions\/84671"}],"wp:attachment":[{"href":"https:\/\/builditfull.com\/site\/wp-json\/wp\/v2\/media?parent=69734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}