A customer bought our filament and asking how come the print turn out so bad. He was using the same print setting for their previous PLA wihtout any issue. Kindly take note that filament made by different manufacturer may have different characteristic, they may need...

To be honest we have no clue on this issue. Base on experience this could be causing by the printing speed and the temperature changing during printing. We also found out there are some user out there using different brand of PLA, 3D printers and slicer also having...

Z banding / ribbing may caused by: 1) 2 bolts on the lead screw nut too tight Loosen slightly of the 2 bolts on the lead screw nut, so that it can have slight allowance for the lead screws to move and compensate the banding. 2) Spring couplet doesn't provide enough...

X Axis Layer shift 1) Check the 2 bolts which attach the hotend to the carriage. Thighten them if they are loose. 2) Check X belt tension, thighten the belt Will help. Y Axis Layer shift 1) Check Y belt tension, thighten the belt Will help. 2) If the build platform is...

Over Extrusion Ringing / Ghosting Z banding Layer shifting Salmon skin Surface artifact can possibility caused by: 1) Over extrusion Check out over extrusion issue. 2) Ghosting / ringing effect Printing speed too high can cause the ringing effect on the surface. Check...

Bad first layer is the most common issue experienced by many beginners. It can caused by: 1) Bed not leveled If the first layer not printed consistent, some area thicker or some area thinner. Check bed leveling, make sure the bed is leveled properly. Check out Bed...

Bed leveling issue can be caused by: 1) Build platform wobbly Check wheels under the build platform, if any of them can be spin freely, adjust the eccentric nut, just thight enough to eliminate the wobbly bed. Push the bed, if you feel it is bumpy when moving, this is...

This can be caused by part cooling problem. If you notice the overhang area of your part is very rough, the support are stuck too firm on the actual part and hard to be removed, this could be: 1) Part fan not strong enough, or only at one side Upgrade to a 5015 radial...

Over extrusion can caused by: 1) Nozzle worn out Often replace the normal brass nozzle if you print a lot. We will suggest to change the nozzle and PTFE tube together, since you may need to clean the internal of the heat sink and the aluminium heated block. It could...

Popping sound and bubbles in extruded filament most probably is due to the filament is moist. 1) Preventing moist filament Remove unused filament from the 3D printer, keep it in a ziplock bag with some silica gel bags. This will able to prevent the filament being...

The PTFE/teflon tube keep coming out from the pneumatic connector. 1) Printing speed to high, nozzle temperature not high enough If you are using our filament, kindly use 200°c or 210°c for the nozzle and 50 mm/s for the general printing speed. It should help to solve...

Under extrusion may caused by: 1) PTFE tube worn out Replace PTFE tube will solve the problem, we suggest to replace both PTFE tube and nozzle together. As you may need to clean the internal of the heatsink and the heating block. You can purchase the related parts at...

Z Backlash could caused by these few problem: 1) Z axis wheels too loose or too tight. You need to disassemble the lead screw and moving the gantry up and down to check is the wheels are too tight (bumpy feel when you move the gantry). Try spin the wheels and see if...