FAQ Shipping

Singapore local shipping

Q: How long will it take to ship my order?

A: Local door to door delivery usually will take 2 to 4 working days after your order is placed  or complete printing for the 3D print service order.

You can select same day shipping if you need your order urgently (order placed before 12pm), but not applicable to 3D printing service, as 3D printing will take time for the printing process, may not able to deliver on the same day. We can only arrange same day delivery after everything is completely printed and remove support material.

Please also note that shipping companies are close on weekend and public holiday. We will arrange once the order is completed.

Q: Why my 3D printing order is not delivered in the same day when I selected the same day delivery?

A: Same day delivery for order palced before 12pm only works on the in stock products.

3D printing order will take time on the process, printing time very depending on the size, of the part, how intricate the design, and the number of the parts needed to be printed, we can only arrange same day delivery after the all the parts are completely printed and remove the support material (if applicable).

So the shipping time will be 3D printing time + shipping time:

  1. 2 to 4 working days local shipping will be 3D printing time + 2 to 4 working days.
  2. Same day shipping will be 3D printing time + same day delivery (as long as the order can completed before 12pm)


Q: Why don't send with normal mail service?

A: 3D printed parts can be fragile, it’s better to handle properly instead of throwing it into the mail box, record provided by door-to-door delivery also a consideration.

Q: How come the order status become completed before I received the order?

A: The status will be changed to “Shipping arranged” when we arranged the shipping company to pickup, once the order is pickup by the shipping company, the status will be changed to completed.

Q: Where can I check my shipping status?

A: You can login and go to “My Account” page, You wil able to check all your order status on “My Orders” tab on the left side bar.

Q: Why can't I track the shipment?

1) You don’t see the tracking button.
It could be your order just being arranged for shipping, but the shipping company has yet to pickup the parcel.

2) You are able to click on the tracking button and redirected to the shipping company site, but it doesn’t show any information.
This could be due to the parcel was picked up but haven’t reach their warehouse. Once it is registered into their system, you will able to track it.

Please allow some time to the shipping companies to update the status, if you don’t receive your order after 4 days, please contact us.

Q: How come my order is not delivered within 4 days?

A: Most shipping company don’t work at weekend and public holiday. We will arrange the delivery once the order is completed. However shipping company will have their daily cutoff time for pickup. Some time, especially during the peak season, shipping companies may delay due to too many orders.

Kindly note that Build It Full Pte Ltd do not responsible for the delay caused by the shipping companies.

Q: Can I choose date and time for 2 to 4 working days delivery?

A: I’m afraid delivery date and time is not in our control, the delivery date and time is scheduled by the logistic company and the deliverer.