FAQ Warranty

Creality 3D Printer Warranty

 

Local distributor will need to cover local warranty, if there’s any seller telling you they are giving global warranty, you may want to think again if it’s really what you want.

 

3D Printer Warranty Period

  1. 12 months Limited Warranty begins from the date you purchase your product from us.
  2. 3-months Limited Defected Part Warranty for wear and tear parts. (nozzle, glass platform, fan etc)

 

What is not included?

  1. Product that is not purchase from us.
  2. Damages including, but not limited to damages caused by animals, lightning, abnormal voltage, water or fire, natural disaster, or transportation.
  3. No warranty for gifts(Micro SDcard, USB cable, wrench, scraper, pliers, PLA filament etc)
  4. No warranty to heated bed surface / prinitng sheet, magnetic build surface etc.

Note:

  • Warranty is not included user error and any modification carried out by an unauthorized service organization on the 3D printer.
    If the part is broken, you can purcahse the spare parts in affordable price.
  • Shipping fee is not incuded, ther ewill be shipping charge if you need us to send the spare part to you.

 

How does it work?

  1. Send us an email with the proof of photo or video with decription and tell us which platform of the Build It Full shop you purchase the product from. Also the invoice number and serial number of the 3D printer as reference.
  2. If the part is eligible for warranty, we will prepare the part and contact you to pickup at our office.
  3. Sometime we may need to have more information from you and get approval from Creality support department. If they approved, we will prepare the spare part and contact you to pickup at our office.
  4. In the case that we are running out or don’t have the particular spare part, we will get Creality China office to send it to us. It may take some time to reach our office, once we receive it, we will contact you to pickup at our office.

Note:
Installation fee is not included, there will be charges if you need us to diagnose, install or replace the part for you.

Is 3D printer upgrade parts that I purchased having any warranty?

3D printer upgrade parts are not covered by warranty.

Micro Swiss Product Warranty

Micro Swiss products doens’t comes with warranty.

Filament Warranty

All filaments do not come with warranty.

3rd Party Parts Warranty

3rd party hardware parts such as Bearings, Peaumatic Connector, PTFE Tube, Belt Tensioner etc  are not covered by warranty.

Here are the items covered by warranty:

1. Stepper motor (30 days warranty)

2. Fan (3 days)

 

What is not included?

  1. Product that is not purchase from us.
  2. Damages cause by user error including, but not limited to damages caused by animals, lightning, abnormal voltage, water or fire, natural disaster, dropping, or transportation.
  3. Product exit warranty period. Warranty period is calculated from the date of purcahse.