A: Yes we can bill via Vendors@Gov with a 30-day payment term for schools and government departments.

We will provide quotation to schools and government departments to preparing PO. Order can be processed once the PO is received.

A: I’m afraid currently we can only give 30-days payment term for schools or government departments that can be billed via Vendors@Gov or government e-billing system.

A: We accept Credit Card, Paypal, PayNow and Direct Bank Transfer.

A: We are sorry, our company policy is to start process the order after payment received.

A: Payment made by PayNow need to be checked manually, if your order is paid out of office hour, we can only check on the next working day, that is the reason we need you to input the order number as the reference when making payment, so we can check and confirm whether the payment is received.

Sometime we may need more time if we received many orders, we will check the payment according to the order queue.

Hope you can understand and thank you for your patience.

A: To avoid delay, don’t use GIRO.

Our policy is to process after receiving payment, transfer by Giro, bank may take days to process the payment.

Therefore when making payment by Direct Bank Transfer we recommend to choose Fast Payment or Fast Transfer, or some option that will transfer the payment immediately to our bank account, so we can start process the order.

A: 3D printing services is made to order, it can’t be returned and refunded.

We only refund when the item is unprintable, restricted items, or some special cases after discussed with customers.

Refund we will made to the initail payment method, it may take few days on the process depending on the payment gateway.

Please note that the processing fee from payment gateway will not be refunded. For the payment made from payNow or direct bank transfer, $0.50 sur-change will be imposed for on the refund process.